Dear Customers,

Thank you for choosing our cups! We are committed to providing you with high-quality products and an exceptional shopping experience. To ensure you understand our shipping policies, please find the details below:

Shipping Location

Our warehouse is located in Romania, and all orders will be shipped from here.

Shipping Time

  • Order Processing Time: We will process your order as quickly as possible after receiving it. Typically, the order processing time is 1-3 business days.
  • Shipping Time: After placing your order, we will ship within 15-30 days. The specific shipping time may vary depending on order volume, inventory status, and the arrangements of our logistics partners.
  • Delivery Time: After the order is shipped, the delivery time will vary depending on your location. Generally, domestic orders take 3-7 business days, while international orders take 7-14 business days. The actual time may be extended due to the transportation arrangements of the logistics company and customs inspections.

Shipping Methods

  • Domestic Orders: We will use reliable courier service providers to ensure your order is delivered safely and quickly.
  • International Orders: For international orders, we will choose well-known international logistics partners such as DHL, FedEx, or UPS to ensure your order arrives smoothly.

Shipping Fees

  • Domestic Orders: We offer free shipping for domestic orders, with no additional shipping fees.
  • International Orders: Shipping fees for international orders will be calculated based on the weight of your order and the destination. You can view the specific shipping fee amount during the checkout process.

Tracking Your Order

  • Domestic Orders: Once your order is shipped, you will receive an email containing the tracking number. You can track the status of your order in real-time via the tracking link provided by the courier company.
  • International Orders: Similarly, for international orders, you will receive an email with the tracking number. You can track the status of your order in real-time via the tracking link provided by the courier company.

How to Contact Us

If you have any questions or need further assistance, please do not hesitate to contact us. We are here to help and will do our best to address any concerns you may have.

  • Contact Email: collit@coolwatercups.com

We value your feedback and are committed to providing you with the best possible shopping experience. Thank you for your understanding and support!